If you no longer have access to your 2FA device and do not have your recovery codes, Rollbar cannot disable 2FA on your user account unless you are on a paid account (see below).

There are a couple of possible solutions that can allow you to regain access to your account.

  • If there is another user in your account that is a member of the Owners team, they can disable 2FA for you via the Account Settings --> Members screen.
  • If you are the only Owner in your account, and your 2FA device was a smart phone (e.g. iPhone, Android), then you can restore a backup of your device that has your authentication app properly configured.

Note: If you are a paying customer, we can make two small charges (less than $1 US) to your credit card. If you can tell us the amount of those charges, then we will disable 2FA and immediately reverse the charges.

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